TERMS & CONDITIONS

Clouds Serviced Apartments

Effective Date: 2026

Welcome to Clouds Serviced Apartments, Vellore. By accessing our website, making a reservation, or using our accommodation services, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

1. General Information

Clouds Serviced Apartments provides furnished accommodation for guests seeking short-term and extended stays in Vellore, Tamil Nadu.

These Terms & Conditions apply to all website visitors, guests, and individuals making reservations with us.

2. Booking and Reservations

  • All room reservations are subject to availability.

  • Guests must provide accurate personal and contact information during booking.

  • A booking is considered confirmed only after receiving confirmation from our team.

  • Room rates may vary depending on room type, occupancy, season, and duration of stay.

  • Any special requests are subject to availability and confirmation.

  • The property reserves the right to refuse or cancel a reservation in accordance with applicable laws and booking terms.

3. Check-in and Check-out

  • Standard check-in and check-out timings will be communicated at the time of booking.

  • Guests must provide valid government-approved identification during check-in.

  • Early check-in and late check-out are subject to availability and may involve additional charges.

  • Guests are requested to vacate their rooms within the agreed check-out time.

4. Payment Terms

  • Applicable room charges must be paid according to the payment instructions provided during booking.

  • Advance payments or deposits may be required to confirm reservations.

  • Additional charges may apply for extra guests, additional services, damages, or extended stays.

  • All applicable taxes and charges will be communicated during the booking process.

  • Payments made through third-party payment providers are subject to their respective terms and conditions.

5. Cancellation and Refund Policy

  • Cancellation requests must be communicated directly to our booking team.

  • Cancellation charges, if applicable, will depend on the booking conditions communicated at the time of reservation.

  • Refund eligibility and processing timelines will be confirmed by our team.

  • No-show reservations may be subject to cancellation charges.

  • Any refund will be processed through the original payment method wherever applicable.

6. Guest Responsibilities

Guests staying at Clouds Serviced Apartments are expected to:

  • Maintain cleanliness and respect the property.

  • Avoid disturbing other guests and neighbours.

  • Follow all property rules and regulations.

  • Take care of furniture, appliances, and other property facilities.

  • Avoid illegal activities within the premises.

  • Ensure that visitors comply with the property’s visitor policies.

  • Report any damage, maintenance issue, or safety concern to management immediately.

7. Property Damage and Liability

Guests are responsible for any damage, loss, or misuse of property caused by themselves or their visitors.

Additional charges may be applicable for repairs, replacement, or cleaning resulting from guest negligence or misuse.

Clouds Serviced Apartments will not be responsible for the loss, theft, or damage of personal belongings except where liability is imposed under applicable law.

8. House Rules and Safety

  • Smoking is permitted only in designated areas, if available.

  • Illegal substances and prohibited activities are strictly not allowed.

  • Guests must follow all applicable safety and security instructions.

  • Any behaviour that threatens the safety or comfort of other guests may result in appropriate action.

  • Management reserves the right to enforce reasonable property rules.

9. Right to Refuse Accommodation

Clouds Serviced Apartments reserves the right to refuse accommodation or take appropriate action in cases involving:

  • Incorrect or misleading booking information.

  • Failure to provide valid identification.

  • Violation of property rules.

  • Unlawful activities or behaviour that affects the safety of others.

  • Non-payment of applicable accommodation charges.

All such actions will be subject to applicable laws.

10. Website Usage

Visitors using our website agree not to:

  • Misuse website content or services.

  • Attempt unauthorised access to website systems.

  • Submit false or misleading booking information.

  • Use website services for unlawful purposes.

All website content, including text, images, logos, and design elements, is protected by applicable intellectual property laws.

11. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the content, policies, or services offered by external websites.

12. Changes to Terms & Conditions

Clouds Serviced Apartments reserves the right to modify or update these Terms & Conditions at any time.

Updated terms will be published on this page. Continued use of our website or services after such changes indicates acceptance of the updated terms, to the extent permitted by law.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with our services shall be subject to the jurisdiction of the competent courts in Vellore, Tamil Nadu, subject to applicable law.

14. Contact Information​

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Clouds Serviced Apartments

No. 88, Selvam Nagar,
Behind INOX Theatre,
VIT Road, Katpadi,
Vellore, Tamil Nadu – 632007, India.

Phone: +91 70921 21314

Email: info@cloudsservicedapartments.com

Website: https://cloudsservicedapartmentsvellore.com/

Thank you for choosing Clouds Serviced Apartments. Your privacy and trust are important to us.

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