PRIVACY POLICY

Clouds Serviced Apartments

Effective Date: 2026

At Clouds Serviced Apartments, Vellore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our accommodation services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

Full name
Phone number and email address
Check-in and check-out dates
Booking and accommodation preferences
Number of guests
Enquiry and communication details
Any additional information voluntarily provided through our contact or booking forms.

2. How We Use Your Information

We use the information collected for the following purposes:

To respond to room booking enquiries.
To process and manage accommodation reservations.
To communicate booking confirmations and updates.
To provide customer support.
To improve our website and guest experience.
To share important information about our services.
To maintain business records and comply with applicable legal requirements.

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Understand website visitor behaviour.
Improve website performance.
Remember user preferences.
Analyse website traffic.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing of Personal Information

Clouds Serviced Apartments does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary for:

Managing booking enquiries and reservations.
Processing payments through authorised payment providers, if applicable.
Website hosting and maintenance.
Meeting legal or regulatory obligations.

Such information will only be shared where reasonably necessary.

5. Third-Party Websites and Social Media

Our website may contain links to third-party platforms and social media pages.

You can connect with us through:

Website: https://cloudsservicedapartmentsvellore.com/
Facebook: https://www.facebook.com/cloudsservicedapartments/
Instagram: https://www.instagram.com/cloudsservicedapartments/

These external platforms have their own privacy policies and terms of service. We are not responsible for their privacy practices or the information you share directly with them.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil booking requirements, provide our services, maintain business records, and comply with applicable legal obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent for optional communications.
Raise concerns regarding the use of your personal information.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.

10. Changes to This Privacy Policy

Clouds Serviced Apartments reserves the right to update or modify this Privacy Policy whenever necessary.

Any changes will be published on this page with the updated effective date. We encourage visitors to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Clouds Serviced Apartments

No. 88, Selvam Nagar,
Behind INOX Theatre,
VIT Road, Katpadi,
Vellore, Tamil Nadu – 632007, India.

Phone: +91 70921 21314

Email: info@cloudsservicedapartments.com

Website: https://cloudsservicedapartmentsvellore.com/

Thank you for choosing Clouds Serviced Apartments. Your privacy and trust are important to us.